At Obasan, we take great care in crafting our organic mattresses and bedding using high-quality natural materials. Each product is designed for long-term comfort, durability, and performance.
If you believe your product has a manufacturing defect, our team is here to help.
If a defect covered under warranty is identified during the applicable warranty period, Obasan will, at its discretion, repair or replace the item within a reasonable timeframe.
General Warranty Information
This warranty applies only to the original purchaser and is non-transferable. Proof of purchase may be required if warranty registration has not been completed.
Obasan reserves the right to refuse service or void this warranty if, upon inspection, a product is found to be:
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Unsanitary
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Improperly maintained
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Damaged due to causes unrelated to materials or workmanship
Failure to follow proper care and maintenance guidelines may void your warranty. Please refer to our care instructions for full details.
This warranty:
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Does not guarantee suitability for any specific medical condition
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Applies only to defects in materials or workmanship
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Does not cover transportation or shipping costs
Mattress Warranty
Adult Custom Mattresses: Classic, Deluxe, Grand
Warranty Terms
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First 10 years: Non-prorated
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Years 11–20: Prorated
Proper support and maintenance are required to maintain warranty coverage.
What’s Covered
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Stitches pulled from quilting
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Body impressions of 1.5 inches or greater
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Excessively lumpy or uneven feel
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Sagging (with proper foundation support)
What’s Not Covered
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Stains, burns, mold, or mildew
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Damage from moving or transportation
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Shipping or transportation costs
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Comfort preference or feel
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Sheet fit issues
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Misuse or abuse
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Improper or insufficient bed frame support
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Normal settling of quilt fibers
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Natural odours from organic materials
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Allergies or sensitivities
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Cosmetic imperfections that do not affect performance
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Any condition not explicitly listed
Non-Custom Mattresses: Essential, Kids, Crib
Warranty Terms
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10-year limited warranty
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Non-prorated
What’s Covered
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Stitches pulled from quilting
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Body impressions of 1.5 inches or greater
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Excessive lumpiness
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Sagging with proper support
What’s Not Covered
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Stains, burns, mold, or mildew
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Damage from moving or transportation
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Shipping or transportation costs
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Comfort preference or feel
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Sheet fit issues
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Misuse or abuse
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Improper or insufficient bed frame support
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Normal settling of quilt fibers
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Natural odours from organic materials
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Allergies or sensitivities
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Cosmetic imperfections that do not affect performance
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Any condition not explicitly listed
Foundation Warranty: Standard & Designer
Warranty Terms
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First 10 years: Non-prorated
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Years 11–20: Prorated
Proper installation and care are required.
What’s Covered
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Splits in the wood frame
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Squeaks, rattles, or abnormal noises
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Loose or broken slats
What’s Not Covered
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Damage from misuse or improper setup
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Stains, mold, or mildew
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Transportation-related damage
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Cosmetic imperfections
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Any condition not explicitly listed
Mattress Topper Warranty
Warranty Terms
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3-year limited warranty
Mattress toppers naturally conform to your body and mattress. Some impressions are expected and considered normal.
Monthly rotation is strongly recommended to promote even wear.
What’s Covered
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Defective stitching
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Significant loss of shape or structure
What’s Not Covered
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Stains, burns, or moisture damage
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Transportation damage
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Comfort preference
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Normal wear and impressions
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Any condition not listed
Mattress Topper Warranty
Warranty Terms
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3-year limited warranty
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Non-prorated
What’s Covered
Pillows
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Defective stitching
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Clumping of filling
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Excessive loss of loft
Duvets
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Defective stitching
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Defective quilting
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Clumping of filling
Mattress Protectors
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Defective stitching
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Broken or torn elastic
What’s Not Covered
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Stains, soiling, burns, mold, or mildew
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Fabric pilling due to washing
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Damage from improper washing or drying
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Any condition not explicitly listed
Need Help With A Warranty Claim?
The simplest way to make a claim is to contact customer service at hello@obasan.com with your order details, photos of the issue, and product information. Our dedicated team will guide you from there to discuss possibilities for repair, replacement, or other available solutions.
